Dear All:

The Department continues to respond to the needs of its customers and make enhancements to its case processing operations. In an effort to improve processing turnaround times for entitlement cases submitted under the Beverage and Entertainment Streamlined Program (BESt), the Department is adding staffing resources to this program and making some procedural changes.

Effective immediately, the Expedited Processing Section will manage all stand-alone entitlements for alcohol sales and entertainment uses submitted as part of the BESt Program, working in conjunction with the Office of Zoning Administration to conduct public hearings and issue letters of determination.

The BESt Unit will continue to staff the Department’s Metro Development Service Center at 201 N. Figueroa to provide a variety of specialized customer services including pre-application review, case intake and condition clearance for the Department. The BESt fees associated with processing of stand-alone CUB and CUX cases will remain the same.

In 2016, the Department embarked on a major reorganization of its project planning operations to improve the overall functionality and quality of its services. Today’s changes build upon our present successes to date, realizing real improvements that continue to make a difference in the lives of individuals looking to invest or call Los Angeles home.

Should you have any additional questions, please do not hesitate to contact me.

All the best,
YLK