Dear Stakeholder,

City Planning is coordinating with the Mayor’s Office and other departments to resume certain in-person operations, while still being mindful of the health threats we face from COVID-19 by ensuring that any in-person visit adheres to the strictest safety protocols. Please note that proof of vaccination or proof of a negative test within the last 72 hours will be required to enter public buildings and well-fitted indoor masking will continue to be required.

Our Metro Development Service Center (DSC) will offer limited, by appointment only, in-person meetings for certain Metro/Downtown DSC services beginning April 25. These limited in-person meetings will be offered in support of specific planning operations only, including:

Additionally, limited in-person pre-filing consultations will be offered by the Metro/Downtown Housing Services Unit for select affordable housing projects in addition to virtual consultations. For more information, contact the Housing Services Unit at planning.priorityhousing@lacity.org.

Interested parties must make an appointment through the City’s newBuildLA portal, a singular website that provides a one-stop virtual platform for Development Services, including a new virtual appointment system. For customers who previously registered for online planning services, it’s recommended to create an Angeleno Account using the same email previously used to register with the City Planning Department. This will allow users full access to all previously applied-for permits and services.

The physical secure drop-off areas at the Metro/Downtown and Van Nuys DSCs will remain available to applicants who wish to submit their plans and applications during normal business hours without waiting for an initial filing appointment.

Thank you for your flexibility during these challenging times. The City Planning family greatly appreciates your adherence to our collective efforts in the face of this pandemic.